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INCIDENTS MANAGEMENT    

AltiLogix offers an array of quality products. A team of experts from AltiLogix will guide you in every steps towards the fulfilment of your projects.

AboveCRM

AboveCRM is the best management tool for call centers or technical assistance centers (for computer department and building maintenance). Available in ASP mode, it is 100% web-friendly and very affordable.

AltiLOGIX is offering you different choices for its ITIL complient AboveCRM platform:
  • Ownership mode : you can purchase and install it on your intranet, extranet or your web site. Nevertheless, if your system is already very loaded or you don't have the time or the resources to take care of it, you can decide to let us host and support it for you.
  • Renting mode : No server or license to acquire. AltiLOGIX will take care of everything, including full hosting; your users will only need to have a browser and an internet access. You can even rent licenses without buying or with the option to buy !
The main components of AboveCRM are:
  • A management module of tickets, requests for change, requests for service and problems
  • Follow-up module on repair expenses and inventory management
  • Dynamic and user-friendly FAQ (Frequently Asked Questions) section available for all users who may use your hotline.
  • Knowledge database that enables your technical personnel to enjoy the full benefits of an expert team; you can rely on a "corporate memory" without starting over every time. You can even attach additional supplementary files.

 

  
  • Dispatch module for requests to let you access any person linked to the company's network to signal a problem to the Technical assistance center.
  • Many standard reports delivered with the application; you can also make your own reports with a ODBC access in the database and a SQL request or Crystal Report for example.
  • Highly secure access management module that enables the system manager to decide the access level of each user; 6 security levels are pre-programmed and you have the possibility of adding your own as you wish. You have total control over user access in the different modules and features of AboveCRM.

 

Main characteristics of AboveCRM :

  • Very intuitive and user-friendly; one window includes all the information
  • Multilingual; AboveCRM is already available in French and English
  • Request transfer with fax, pager or e-mail notification
  • Automated or manual assignation of service calls and capacity to re-assign to another technician
  • Encrypted password (MD5)
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